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Consumers Complain About Apple “Touch Disease”


There have been multiple reports of design defects inherent in Apple’s iPhone 6 and 6 Plus causing “touch disease, resulting in permanent malfunction of the device. Touch disease occurs when the display bar at the top of Apple’s iPhone 6 or 6 Plus flickers and the touchscreen becomes slow to respond. Eventually the touchscreen freezes and will cease working. Among other functions, the touchscreen is required for the operation of text messaging, GPS navigation, and downloading various applications.

Use of the iPhone 6 or 6 Plus causes the phone to flex, which in turn applies more stress to the device causing separation between its component layers. Touch disease occurs because Apple failed to properly bind and solder layers in its internal connection within the ultra-thin iPhone 6 and 6 Plus models. Fixing touch disease is a complicated, costly, and often futile endeavor because it often reoccurs.

iPhones Affected

Over the past 18 months, Apple has sold over 472 million iPhone 6 devices. Touch disease reportedly accounts for 11 percent of all repairs at Apple stores, which does not account for repairs performed at private facilities.

When touch disease was first diagnosed, Apple refused to make repairs or offer replacements. The tech giant denied any wrongdoing and indicated the problems with the phones were due to consumer mishandling. Currently, Apple may offer a temporary limited remedy if the phone is still under warranty, but these repairs can amount to hundreds of dollars. If offered, replacements often cost as much or more than $350.

Currently, there are three class action lawsuits filed against Apple over the iPhone 6 series’ design defects and flaws, as well as numerous consumer complaints regarding Apple’s failure to address and remedy these problems. Damages are now being pursued against Apple, Inc. in courts in Utah, North Carolina, and California for economic losses in connection with Apple’s inherent design defects. The complaints allege that Apple knew and concealed the design defects which cause touch disease from the public to increase sales and market share.

At Axler Goldich, headquartered in Philadelphia, we represent consumers in product defect class action cases nationwide. Call us to discuss the specifics of your case at 866-207-2920 or contact us online for a free consultation.