Axler Goldich is investigating customer complaints that the glass of the rear-facing camera lens on Samsung Galaxy S7, S7 Edge, and S7 Active smartphones may spontaneously shatter, rendering the camera unusable. Multiple consumers have reported that this glass cover shatters without any outside force.
Samsung heavily promoted the Galaxy S7 series based on the quality of the camera feature. Without a usable camera, a smartphone is a device that only partially functional at best, and with Samsung refusing to repair or refund these defective phones, many consumers are finding themselves stuck with them.
Although many consumers are complaining of the problem on Samsung internet forums, Samsung has consistently denied any responsibility and, rather, is blaming its customers and refusing to repair or refund the devices even while they are still under warranty, leaving consumers to pay for the fix themselves.
The team of class action lawyers at Axler Goldich is committed to protecting consumer rights in Philadelphia and nationwide. If you, or someone you know, owns a Samsung Galaxy S7, S7 Edge, or S7 Active with a defective shattered camera glass, please contact Axler Goldich at 866-207-2920 or via email at samsungS7@axgolaw.com to discuss our investigation and your potential legal claims.