Drivers with AAA coverage often join so that they can have someone to call when things go wrong with their car. But, for many members, AAA’s additional perks, which include discounted hotel rates, are another incentive to join. Unfortunately, Axler Goldich has learned that AAA overcharges its members for hotel rooms. The extra charges come in the form of undisclosed fees that actually make AAA’s prices more expensive than if club members had booked directly through the hotel.
On behalf of club members, Axler Goldich has filed a class action against AAA alleging that “[…] instead of providing discounted hotel bookings as defendants AAA and Auto Club South promise their members,  defendants actually charge members far more than they would pay if they booked with the hotels directly.”
AAA’s own website states that no service fees are charged for booking hotels rooms – but, as alleged in the complaint, AAA representatives admitted that the “service fees” were charged to members.
The lawsuit, filed against AAA and Auto Club South, is seeking to certify a class of all AAA members who made hotel reservations using their club memberships through AAA.com – and who may have been overcharged without knowing it.